Return to the Metrix site   Web ROI Instructions Getting Started: 1) Read the descriptions to the right of each application listed below to determine which ones best describe your situation.   2) Select one or more applications from the list for which you would like to provide information. To select an application click in the box to the left of its name.   3) Click the "Next" button at the bottom of the page after all of the applications that you are interested in have a checkmark.   Select Applications Contact Center Calculate the reduction in operating costs and increased productivity of your contact center due to service process automation and Internet self-service. Inventory & Logistics Calculate the reduction in inventory by providing 100% visibility into your spare parts inventory by criteria such as serial numbers, usage figures, and last date used. Field Force Calculate the reduction in operating costs and increased productivity of your field technicians with real time remote application accessability. Contracts Calculate the estimated lost revenue due to service "give aways" by not providing constant contract and warranty status visibility. Calculate estimated lost contracts revenue due to inconsistent billing and undercharging. Repair Depot Calculate the savings of automating your repair operations, reducing the amount of time your technicians spend finding manual problem resolutions. Calculate the estimated lost revenue due to missing warranty "charge backs" by not providing constant warranty and contract status visibility.